Person Centred Care - More than just a Buzz Word

2015 Good Overall with Some Parts Outstanding

2015 has been a busy year for Green Light.  In the past 12 months we have opened several new homes; many of which have been specially adapted to suit people’s needs, and come through an unprecedented period of inspections with eight homes coming under the Care Quality Commission  (CQC) spotlight in just 14 weeks.

All eight homes: Litttlecroft, Huthnance Park, Wheal Gerry, September Lodge, Fairfield House, Comprigney Vean, The Pines and Penrose Farm, achieved an overall rating of ‘Good’, with Littlecroft achieving an ‘Outstanding’ from the independent regulator for its responsive approach.  The inspections, which took place between August and November this year, highlighted the positive relationships and the open and warm culture that exists within the homes.

Jo Pyrah, Green Light co-founder

The CQC inspectors also found a common theme running in all eight homes - that staff teams were open, visionary and enthusiastic in their approach to their work, creating positive cultures built on mutual respect and trust. Inspectors said of the service at Comprigney Vean that it: “...had a clear vision and put values, such as kindness, compassion, dignity, equality and respect at the forefront of their  practice.”

Claire Kavanagh - Registered Manager
Claire Kavanagh, Comprigney Vean Manager

Staff working in the Truro-based home also told the CQC inspectors that there was a culture of fairness and openness, and an approach which encouraged people and staff to question practice between them and directly to management, with the aim of being creative about the support they delivered.

Martin, Manager Leanne Griffiths, Rory, Jeanette, Ben & Charlie
While at The Pines, near Redruth, inspectors noted that staff had been selected for their common interests with the people that they were supporting, including golf and football. Relatives of those living at the home praised staff for their ‘excellent’ communication, with one telling inspectors: “I receive regular updates including emails and lots of photographs...It’s excellent.”


“We’re very pleased with the Inspector’s findings, particularly the views shared with Inspectors by the people we support, their families and professionals who have been working with us,” says Jo Pyrah, Green Light’s Co Founder. “These inspections came during our busiest time of year, so it’s a real credit to the team’s in each home that they were awarded a good overall rating.”

The CQC inspectors focused on five key areas within the homes: is the service Safe, Effective, Caring, Responsive and Well Led? They consulted team members, relatives, and professionals connected to each home and carried out unannounced inspections, and where possible spoke to people about their care, activities and environment.

The CQC report on Littlecroft near Newquay showed the proactive approach taken by staff to introduce new opportunities for the people living there. These included attending music festivals, sporting activities, organising holidays and setting up a learning project and voluntary scheme to aid people’s skills and independence.

One professional, with links to Littlecroft, told the CQC inspectors: “The key to the success of the service is the strategic management...It is very inclusive...and from the bottom to the top staff seem to have an excellent understanding of the conditions of the people they support and how to keep them safe but at the same time let them live fulfilling lives.”

Ryan Smith, Registered Manager, Big Wig
(L-R) Jen Ashley, Amy Foxford and Kerry Gardiner, the Registered Manager at Penrose Farm.

Services at Penrose Farm near Truro were also described as creative, imaginative and innovative in the ways to manage risk to keep people safe and ensure that they had a meaningful life. One person was encouraged to join a local football team and travelled to London to see their favourite team in action.  

Jabe Norman.JPG
Jabe Norman, Fairfield Registered Manager

At Fairfield House support staff devised a unique work scheme encouraging a young man to carry out jobs, such as car washing and shopping. His family spoke of their pride in his achievements, telling the CQC inspectors: “I can’t tell you how this has benefited (name) (name) something in common with mates ...they can be heard all discussing their jobs and how tired they all are...the sense of purpose and achievement have done wonders for (name) confidence.”

September Lodge team 2015 .JPG
September Lodge Team who were recently rated Good Overall by CQC

Support teams based at September Lodge spoke of the amazing’ training when questioned by the CQC inspector, saying it made them feel more confident within their role in the home.The CQC report said: “People were relaxed and at ease with staff. It was clear from our observations and discussions with staff, caring relationships had been developed and staff valued people. They talked about their roles enthusiastically. Comments included: ‘I didn’t realise working in care could be as fulfilling.’ And, ‘I really enjoy it. You try and put yourself in the person’s position and think how would I feel? It’s nice to support the guys to have a good life.”

Manager’s Keziah Exell, September Lodge & Gemma Thomas, Wheal Gerry

The CQC inspectors also found that relatives were well informed and had positive relationships with the support teams at Wheal Gerry. A relative told inspectors that staff were sensitive and patient in their approach. Good communication was at the heart of these relationships with relatives, with the person's permission, given access to their daily logs so that they could see how the person had settled into the service. This, inspectors said ‘allowed a more trusting, open and transparent relationship to be formed.’


Professionals told the CQC inspectors that staff based at Huthnance Park, which is home to four adults, were open to suggestions and new ideas and were knowledgeable and professional. Their comments included: “The care provided to individuals who live at Huthnance is excellent. Person-centred care is a buzz word these days but Huthnance staff really know the meaning of it.”

Hannah Musto, Registered Manager Huthnance Park

Thanking Green Light’s support teams in all of its homes, Jo Pyrah added: “We’re genuinely proud of the work that we do to help people achieve the kind of lifestyle that works well for them.  To have this recognised by families and professionals you have a lot of respect for, and for this to be highlighted by the independent regulator is just fantastic, particularly for a young company like ours.  We’re looking forward to build on our achievements in the New Year”

For further information on Green Light's services go to:

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